SMP & Ombudsman

SMP - Senior Medicare Patrol

The SMP Program is designed to empower Seniors to prevent Healthcare Fraud and Safeguard Medicare.

Learn to Protect-Detect-Report. Don't be a target of Healthcare Fraud. If you suspect or have a concern about healthcare fraud, feel free to contact us

Long-Term Care Ombudsman

The Long-Term Care Ombudsman (LTC) Program was established under federal mandate through the Older American's Act. A LTC Ombudsman is an advocate for the rights and well-being of nursing home and assisted-living facility residents.

What services are available through the Long-Term Care Ombudsman Program?

  • Education - to inform residents, families, facility staff and others on a variety of issues related to aging, long term care and residents' rights.
  • Information and Referrals - to empower individuals to resolve concerns and complaints on their own behalf
  • Consultation - to make recommendations for protection the rights of residents and improving their care and quality of life.
  • Individual Advocacy - to facilitate the resolution of concerns and complaints and to protect the rights of residents
  • Systems Advocacy - to identify significant concerns and problematic trends and to advocate for systemic changes that will benefit current and future residents of long-term care facilities.

For more information click below or call Midland Area Agency on Aging